Freight/Shipping Damage Policy

Obvious Freight Damage If you receive a shipment from an order that you placed with ShadeSailUSA.com with obvious freight damage you can refuse it or make a note when you sign for it with the carrier and report any obvious Freight damage to ShadeSailUSA.com within 3 business days. We will then order a replacement for you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original. The damaged product must be held at the original shipping address and in its original packaging so the carrier can make an inspection and pickup. If you fail to report Obvious Freight Damage to the carrier or us within 3 business days, neither you or ShadeSailUSA.com will have any recourse, and a freight claim cannot be filed.

Concealed Freight Damage If you accept a shipment, its your responsibility to open it immediately, inspect it and report any concealed freight damage to the delivering carrier and ShadeSailUSA.com within 3 business days of receiving the shipment. We will work with the freight carrier & manufacturer to assist in getting a replacement unit shipped out to you. We will charge you for the replacement at the originally quoted price and credit you upon the return of the original shipped item(s). If you fail to report concealed freight damage to the carrier or ShadeSailUSA.com within 3 business days, neither you or ShadeSailUSA.com will have any recourse, and a freight claim cannot be filed.